Position:  Merchandise Lead
Type:  Seasonal
Department:  Merchandise

Description: The Merchandise Lead will train team members in customer service, operations, loss prevention and visual merchandising in clean unique store settings to achieve Wild Adventures sales standard.

Essential Job Functions

• Maintain a smooth flow of communication between department supervisors and Team members.
• Training all new Team Members in specific procedures for assigned location.
• Ensuring that all Team Members deliver outstanding guest service at all times.
• Understand all company and department guidelines, including all uniform and grooming, absence and tardy, and situations requiring disciplinary action.
• Maintain the highest level of guest service and satisfaction.
• Ensure all staffing needs are met on a daily basis.
• Provide constructive feedback to location employees. Give frequent oral evaluations and share ways in which they can improve.
• Assist in training on a daily basis.
• Communicate with Merchandise Supervisor regarding staffing needs.
• Ensure your location is opened and closed at its scheduled time.
• Observe receiving methods to ensure all policies are being followed.
• Correct any safety violations and potential hazards, and communicate to supervisor.
• Responsible for product placement and cleanliness of store.
• Assist in monthly inventory.
• Track damaged goods.
• Protect company assets: money, merchandising, equipment. Maintain accurate operational and loss prevention procedures.
• Implement and enforce pre-established guidelines/policy of Merchandise Department and Wild Adventures.
• Pleasant, polite manner with guests and Team members while creating a team spirit to achieve Wild Adventures Mission.
• Maintain full stock levels and exciting displays in all stores/locations.
• Housekeeping standards to be maintained in/out of all stores and throughout the park
• Comply with all company safety policies and procedures. Report any unsafe conditions, activity or injury immediately to a manager or supervisor.
• Daily completion of all paperwork including break documents and supply requisition forms.
• Other duties as needed

Requirements:

• Applicant must possess High School or equivalent diploma; or 1 or more year’s experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak to customers or employees of organization.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Have thorough knowledge of procedures used in handling, recording, and deposit money. 

DOWNLOAD APPLICATION
All Positions Require Positive Guest Service Skills
Equal Opportunity Employer